Shipping policy

Shipping Policy

This Shipping Policy explains our shipping costs, dispatch timeframes, delivery estimates, tracking, and delivery requirements for orders placed through our Shopify store.

Shipping destinations

We currently ship within Australia.

Shipping costs

Shipping fees are charged as a flat rate per order:

  • Standard Shipping: $10 AUD

  • Express Shipping: $20 AUD

Free shipping 

Free standard shipping on orders over $150.

Order processing and dispatch time

We aim to dispatch orders within 3 business days (excluding weekends and public holidays). 

Estimated delivery timeframes (after dispatch)

Delivery timeframes are estimates provided by the carrier and may vary by location:

  • Standard Post: 3–10 business days

  • Express Post: 2–4 business days

Delivery timeframes are in business days and do not include weekends or public holidays.

Carrier and tracking

We ship using Australia Post services. Once your order has shipped, you’ll receive an email with your tracking number. You can track delivery progress via Australia Post tracking using that number.

Signature on delivery

For security, all parcels require a signature on delivery.

Missed deliveries

If nobody is available to sign, Australia Post will leave a card with instructions for:

  • arranging redelivery, or

  • collecting your parcel from your local Post Office.

Address details, PO boxes, and Parcel Lockers

Please ensure your shipping address is complete and accurate at checkout (including unit numbers, building names, and correct postcode). Where supported by Australia Post, we can deliver to PO Boxes and Parcel Lockers. If a carrier restriction applies to your address, this will be apparent at checkout or we’ll contact you to arrange an alternative.

Changing your delivery address

If you need to update your shipping address, we can help only if your order hasn’t been processed or dispatched yet. Please contact us as soon as possible after placing your order.

Delays, lost parcels, and damaged parcels

If your tracking hasn’t updated for an unusual amount of time, or your parcel appears delayed, contact us and we’ll help you follow it up with the carrier. If your parcel arrives damaged, please contact us as soon as possible and include photos of the outer packaging, the internal packaging, and the item(s).

Contact us

For shipping questions or help with an existing order, contact our Customer Care team: Email: support@watchdrop.com.au

Sold by

Watch Drop is a trading name of Watch Drop Pty Ltd ABN: 72 696 973 181

Address: Level 1, 111–113 St John St, Launceston 7250 Tasmania