Refund policy

Returns & Refunds Policy

At Watch Drop, we want you to be completely satisfied with your purchase. If you change your mind or if there is an issue with your watch, we are here to help.

Our return window is 30 days from the date your package is delivered. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

1. Return Conditions & Eligibility

To be eligible for a return, your item must meet the following strict criteria:

  • It must be completely unworn, unused, and in the same pristine condition that you received it.

  • It must be returned in its original, undamaged packaging (including the original box, documentation, tags, protective plastics, and warranty cards).

  • It must not be scratched, altered (e.g., links removed), or damaged in any way.

Exclusions: Items that have been worn, altered, custom made-to-order, or damaged after delivery are strictly excluded from being returned.

2. How to Initiate a Return (Return Method)

All returns must be sent via mail. To start a return, please follow these steps:

  1. Contact our customer care team via email at support@watchdrop.com.au with your order number and reason for the return.

  2. Our team will provide you with confirmation to pack and mail your item. Securely pack your item in its original packaging along with your proof of purchase.

  3. Mail your return package to our physical business address: Watch Drop Pty Ltd, Level 1, 111-113 St John St Launceston, TAS, 7250 Australia

Note: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Return Shipping Costs & Fees

  • Change of Mind Returns: If you are returning an item due to a change of mind, you (the customer) are responsible for paying your own shipping costs for returning the item. No return shipping label will be provided by Watch Drop for change-of-mind returns; customers must arrange their own shipping label via Australia Post or their preferred courier. Original shipping costs from the initial purchase are non-refundable.
  • Damaged, Faulty, or Incorrect Items: If your item arrives damaged, faulty, or is not what you ordered, please contact us immediately at support@watchdrop.com.au with photos of the package and item. In these cases, Watch Drop will issue a prepaid return shipping label sent directly to your email address for you to download and print, or we will fully reimburse your return shipping costs under Australian Consumer Law.

    • Restocking Fees: Watch Drop does not charge any restocking fees for returns.

    4. Refunds & Processing Time

    Once your return is received and thoroughly inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on its condition.

    • Approval: If approved, your refund will be processed immediately.

    • Timeline: A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal, or Buy Now Pay Later provider) within 5 to 7 business days. Please note that banking institutions and card issuers can take additional time to post the transaction to your account.

    5. Late or Missing Refunds

    If you haven’t received a refund yet:

    1. First, check your bank account or payment provider statement again.

    2. Contact your credit card company or bank; it may take some time before your refund is officially posted.

    3. If you’ve done all of this and you still have not received your refund, please contact us at support@watchdrop.com.au.

    Contact Us

    For any questions regarding your return or refund, please reach out to us:

    • Trading Name: Watch Drop

    • Legal Entity: Watch Drop Pty Ltd (ABN: 72 696 973 181)

    • Email: support@watchdrop.com.au

    • Address: Level 1, 111-113 St John St, Launceston, TAS, 7250, Australia

    • Phone: 0456 730 367